1. Delivery Notifications

You will receive an email at the address you have specified when your order has been shipped- this email contains the tracking number so you can track it online right to your door.

2. Delivery timescales

If you place your order before 2 pm, subject to passing necessary checks, your order will be shipped the same day, if you selected next day shipping then your order will arrive the next day, for standard deliveries via USPS or FedEx shipping will take approximately 1-5 business days.

Due to the nature of the  jewelery which we sell, we operate a strict fraud screening process and therefore we are usually only able to offer this next-day service if the order is a straight forward validation (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company).  In almost all cases, this is a straight forward process and can be completed immediately.

If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks.  If we are unable to validate your order, you will receive an email to inform you of this.

Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day.  To guarantee that you will receive next day delivery you can email us at here (contact us page link).

For out-of-stock items, you can usually expect to receive the item within 2-10 business days.  If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.

In the event of a delay, we will contact you either by email or telephone to inform you of this.


3. Postage method

All our fine jewelry will be shipped via FedEx and will be insured to it's full value


4. Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, USPS or FedEx will leave you a card with either their next delivery time or detailed instructions on on retreiving your item.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order.  Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

5. Late deliveries or dispatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occassionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.