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1. How to
place your first order?
To place an order, you can just email us your selections with product codes and quantity you want to order. Then, we will send you the invoice . You need to settle the invoice in order to confirm your order and before we send the products to you.
2.
Payment methods
We accept T/T ,L/C，Western Union paid.
3.
Minimum order
The Minimum order quantity is specified in our price lists. We accept orders with order value over US$500 and the meeting the minimum order quantity on 20doz per color per style for necklaces and 20 doz per color per style for earring & bracelet. For details,pls see the MOQ displayed under each item’s image.
4. Item
availability/backorder policy
If items are not available, we will do you a refund on that items. You might use the refund to order other products from us.
5. How
long after I place my order will it ship?
Normally, it takes up to 3-5 weeks for us to prepare your orders, the exact time will largely depend on the availability . We will give you the AWB No. or B/L once the products are shipped.
In general, Most our products are made-to-order. It would take about 3-4 weeks for us to produce and and 1 weeks for handling and shippment.
6. How
long until my order arrives?
General time frames for estimating the delivery date of your order are shown below. Days are counted from the day your order ships from our warehouse. Please note these are estimates and are not guaranteed delivery times. If you have not received your order within these times please contact us and we will assist you with locating your order.
Order shipped by Air: Usually ,It costs 7-10days for shipment.
Order shipped by sea: Usually,It costs 25-35days for vessel shipment.
7. Do you
have a catalog?
Most of our items are showed on our website,we will update new items every week,pls take a look our website instead of sending catalog, For other questions,pls contact us at sales@axjewelry.com
8. Do you
have a show room?
Yes, our show room is located at Yiwu city, China. If you want to visit us, feel free to make an appointment with us
at: sales@axjewelry.com
9. Do you have an Internet Messenger to communicate instantly?
Yes, we use MSN Messenger. Our address is (Mr.Alex Xia)alexsummer111133@hotmail.com Feel free to add us. We would generally be online Monday to Saturday during office hour (9am to 6pm China time GMT+8).
10. Do you offer product length customization?
Yes, most of our products are made to order. Therefore, the length is customizable.
*For our long necklace,usually we produce 24” length +2” extension chain, the longest necklace is 36” length only.
* For our fashion necklace, are 16" inches +2”extension chain.
* For our bracelets are stardard 6" inches long
For more details,pls contact us at sales@axjewelry.com
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